I did a bit of checking before and read good things about them.
Just so you know, I am no a constant complainer like so folks that post on the web, In fact... This is the first time I have posted about a company that I have had an issue with.
I own a sucessful fuel injector cleaning & flow testing business (WitchHunter Performance), and at times things happen, but it's all how the problems are taken care off is what really matters.
I'll elaborate a bit:
I ordered the cams and was told that the would ship in 2-3 days, after 10 days I called and they arrived 4 days later.
Installed them a week later and it ran well, but the valve train was clicking very loud. It is embarrassing to drive.
Called Ken the next day and he sugested that I may have a lash ajuster problem so I bought a set of new ones from them. I pretty much knew that it wasn't the problem but since everything else in the enigine was new, I did it anyway. It made no difference.
I talked to Ken again and he asked me to measure the lift, so I did and gave him the information. The indicated that I may have been shipped a non-roller cam by mistake. He then said that I could install another shim to take up the slack. I wasn't thrilled about doing that, but it sounded like an easy way out at the time.
Weeks past and I didn't get the shims, I called him again and he then said that it would be best for them to grind me another set of cams. I said that it would be best also.
A couple weeks past and I did not receive them, I called again and the said thet they would ship in a couple days. Ten days later I called and he said that they would ship that day. Four days later I called and said that I did not get them and was told that they did not ship them and now they want me to pull the out and verify the numbers on them... That was yesterday. I had been nice until that moment and told him that if I don't get a new set within a week I will contact my credit card company and the Better Business Bureau.
That's the story.
It just seems that anything that Ken said all along, didn't happen.
I feel that I have given them every chance to make things right before posting. I can't even put the old cams in since they were sent back (five weeks ago) for cores and my card has not credited as of today.
Sorry for the long post.