Susie K

Thanks Cougar. I found Marketplace and posted my thread there. Susie K

Thanks, Ballitch. I won't be repairing this car - I've given up; someone else will need to repair it. Susie K

Dr. RX, I've drafted my letter and I'll send it off by e-mail in the tomorrow (Friday) morning. I'll keep you all updated. Susie K

Thanks, ShawnW. I'm giving up and I'll be selling the car to whoever needs it...Susie K

Thanks, Josh, but how do I get to the USMB "Marketplace" - I can't seem to find it...Susie K

Thanks, Dr. RX for your advise. Subaru told me that they are a small company and their cars are actually made by Fuji Motorswork and their reputation is important to them...But it seems that in this situation, theory and practise are not the same. Tonight, I will draft a strong letter telling them that I'm not interested in owning another Subaru due to their lack of customer service. Let's see what happens... Susie K

Thanks svxcess for your reassurance. I'll give it some thought...Susie K.

Thanks, The Dude. Good idea! I'll give the Subaru rep a call now and let him know that I'm disappointed that they want me to pay for the tear down (even though the local dearlership told me that it is the head gaskets that are the problem). I'll let him know that this is a gamble for me. Furthermore, I'll let him know that I will not be purchasing another Subaru... I'll let you all know if I make any progress. Susie K.

WOW! Thanks for this award; I feel so priviledged, especially since I'm the new kid on the block. All of you have been so helpful at my time of greatest tension. It's wonderful to have such a support group. FYI, I've decided to give up... I heard from Subaru this morning (Wed). The inspector saw my car yesterday and they might be willing to address the head gasket problem as a gesture of good will. HOWEVER, first they want the local Subaru dealer to have a "tear down" done on my car so that the inspector can re-visit my car and confirm whether the head gasket is the problem. Then, they will decide whether to pay 0-90% of the cost. If the cylindar has a crack, they will not pay for that repair. So, I've decided to give up - it's time to eliminiate this tension. I'll revise my original thread now with details on my car to see if any of you are interested in purchasing it. Thanks again for your support. Susie K.

Thanks, Cougar for your reply. FYI, This morning, I got a call from Subaru - the inspector saw my car yesterday and they are willing to address the head gasket problem as a gesture of good will. HOWEVER, first they want the local Subaru dealer to have a "tear down" done on my car so that the inspector can confirm whether the head gasket is where the problem is. Subaru is unwilling to pay for the tear down, so I will have to - I'll call them now to get the cost... If it's confirmed that the head gasket is the problem, Subaru might pay 10-90% of the repair (or they may choose not to pay for any of it). However, if the cyllindar is cracked, I would have to pay for that myself. There are too many unknowns for me to continue with this car. Otherwise, the car is in excellent condition inside and out. So, I've decided to sell the car. Someone out there who knows how to repair this will get an excellent car. It's time for me to give up...Susie K

Thanks, Ranger83 for your reply. It's amazing about the price difference! Good that you got a voucher...And yes, thanks for for info on www.cartalk.com - I'll go there and find a local mechanic. Susie K

Hello Everyone, my car has a 2.5L Horizontally Opposed DOHC Engine and car is a 1999 Legacy Outback. Thanks. Susie K

Thanks The Dude. If I don't have to spend $5k, I would consider keeping the car. I've asked others to provide me with contacts for reliable independent Subaru repairshops in Roseville, CA so that I may get other quotes if Subaru does not repair. Susie K

Thanks, Gnuman. This morning, I started an inquiry with the 800 SUBARU3 phone #. Today or tomorrow, they're sending an inspector out to see my car to let me know if they pay for any of the cost. Once I hear from them, I'll let you know and perhaps you can repair it? Thanks again. Susie K

Thanks, Bearbalu for your reply. Yes, I too am convinced that the problem started with something else - but how can I prove it? This morning, I went to my regular local Subaru dealership - the one who completed the 75K svce last Saturday and they said that nothing they did would have caused this catastrophy. But then, why did it happen just after they worked on it? No, the car did not overheat just before Check Engine light illuminated - at least temperature gauge was normal. This is what happened: I heard a rotating sound at passenger side of engine, then, smoke exited exhaust, then Check engine light came on, I pulled over within 30 seconds, and that's when I smelled burning oil. The inside of car also smells light burned oil! I belived they quoted me another $3k in case other items needed to repaired when they pulled engine out - but timing belt and all other items were repaired under power train warranty good to 60K miles in Oct 2003. Thanks, I'll check nasioc.com for a Subaru repairshop. Susie K