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So today I went to open the back door, the hatchback. and it will not open.I can hearthe electric lock, and even the key feels like it is moving something. But I can not get the hatch open. 

Any ideas?

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I got the panel off, the lever is moving down to the stop. I removed it from the handle to make sure. Still will not open. it is moving, but will not release the latch. I can not see the back side to see what is not moving.

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