Experiences with shipping

[jeep5.9litre]

I bought an 82 woodie wagon off of craiglist a few weeks ago and I got things set up with the shipper on August 25th. This is the day they were giving the info to their schedulers to schedule a pickup date in Washington DC, where the car is located. They claim they need 8-10 days to set up a pickup date, its been 2 weeks and im getting really annoyed. I called them today and they said" that should have been booked already" I told them the sellers temp tag has run out and Im afraid of it being towed away and they said " They were going to make some calls and make sure it got done." I never have dealt with shipping a vehicle before and am getting a bit nervouse because the company has alrady billed me credit card.

What are your guys experiences with shipping a vehicle?

How long does it usually take?

Any suggestions?

 

Thanks, Matt

[GeneralDisorder]

I have picked up both of the Audi's my friend has bought through ebay (he happened to be out of town both times) and have talked to him about the shipping, and both times he had no problems. Both vehicles arrived in excelent condition (although one from wisconsin was a rust ball after only 2 years there - not the shipping companies fault, but sad still).

 

If it gets towed or something equally horrible, then you have recourse I'm sure. Mostly with the shipping company I'm assuming. Explain to them politely that you have paid, and wish services rendered regardless if they have to pay the impound fees to pick it up or not. Being polite, but firm, and still knowing when you should drop the BBB complaint threat is key. Getting angry with a counter jockey is no good either - get someone with some authority on it. Ask for a supervisor or manager if you don't get action after your first call. And again - BE POLITE. Make a few jokes with the guy, make him like you - if you can succeed at that, you'll have the best service possible. I've had a number of jobs in retail, sales, etc. The absolute quickest way to my round-file is getting lippy, empty threats, etc.

 

Just some tips.

 

GD

[jeep5.9litre]

Thanks for the advice GD, Im being as nice and polite as can be, and I am going to give them a few days to see if they worked on booking it as they said they were going to when on the phone with them yesterday. If I dont hear from them I will take your advice and ask to speak to a manager. I dont want to be a apain to these people its just that the seller wants the car gone and I want the car here.