Bucky92 Posted June 25, 2007 Share Posted June 25, 2007 I took you guys advise and emailed SOA about my local dealers parts managers comments about both my cars needing junked and not wanting to waste their time to order parts...this is the reply:) : Thank you for visiting the Subaru Web site and for taking the time to contact us. I am sorry to hear of your negative Subaru dealership experience at Colonial Subaru. On behalf of Subaru of America, I would like to apologize for your experience. We are sincerely interested in assuring that our customers receive the best possible service from all Subaru dealers. I am glad to hear that you are receiving good customer service by Minooka Subaru. Thank you for bringing this incident to our attention so that we can document your concerns. I hope that we can restore your faith in Subaru and our products so that you can enjoy a positive Subaru relationship. Please let me know how I can be of assistance. Best wishes, Quote Link to comment Share on other sites More sharing options...
Durania Posted June 25, 2007 Share Posted June 25, 2007 They should have said: "Take this STi to help ease the suffering..." Quote Link to comment Share on other sites More sharing options...
Bucky92 Posted June 25, 2007 Author Share Posted June 25, 2007 They should have said: "Take this STi to help ease the suffering..." lmao ..I agree..well maybe a yellow Baja would ease the pain..now how can I blame them for Buckys wheel wells:rolleyes: Quote Link to comment Share on other sites More sharing options...
joostvdw Posted June 25, 2007 Share Posted June 25, 2007 lmao ..I agree..well maybe a yellow Baja would ease the pain..now how can I blame them for Buckys wheel wells:rolleyes: tell them they should've used thick german steel instead of the tin can steel those japanese got Quote Link to comment Share on other sites More sharing options...
Caboobaroo Posted June 26, 2007 Share Posted June 26, 2007 tell them they should've used thick german steel instead of the tin can steel those japanese got Not german, sorry, more like the old french steel! If my dad's '79 Peugot and a '70s Volvo got into a head on collision, the Peugot would win hands down. Its a 4 door mid sized sedan like the Volvos came in but it takes 4 people to push it any sort of distance... Quote Link to comment Share on other sites More sharing options...
daeron Posted June 26, 2007 Share Posted June 26, 2007 Am I the only one here with a bit of an ability to tell the national origin of a piece of steel just by the feel of it in his (or her) fingers?? I should specify, since it isnt quite such a broadly applicable talent as I make it sound... I worked as a veterinary technician for eight years. In that time, I developed an ability to fairly reliably guess whether an instrument were pakistani, chinese, american, or german just from the feel and appearance of the metal, and the way the "box" joint on the forceps/scissors/whatever felt like when I opened and closed them. So really, my point was merely aimed at surgical stainless, and my "talent" such as it is, is limited to that... but if I can develop that over time, I figure I may not be alone. BTW, judging from the older M-Bs, and VWs in the junkyards here.. compared to the Datsuns and Toyotas, and the fords and chevys... I think american iron rusts slowest. I am not trying to beat and proud national chest here, we just used alot more metal when we made out cars... TOO much more, if you ask me. Quote Link to comment Share on other sites More sharing options...
RONAN Posted June 26, 2007 Share Posted June 26, 2007 Just a point, most of those datsuns and various other nippon autos started out as recycled chryslers, fords & gm products.:-\ Quote Link to comment Share on other sites More sharing options...
Davalos Posted June 26, 2007 Share Posted June 26, 2007 Just a point, most of those datsuns and various other nippon autos started out as recycled chryslers, fords & gm products.:-\ Actually, I heard that back in the early-mid 80s and '90s that the japanese were using recycled steel. Not sure if that's an urban myth or not, but I do know that the Japanese invented the casting process (a way to make steel) as opposed to BOF or open-hearth, which is what we were using here for many many years. And in the caster, there are many oportunities for impurities in the steel to not be burned-away. As far as that letter, I would love to say "Cool!" but it really looks like a generic letter that someone cut & pasted a few hings. Call me cynical but ... Fuji Heavy Industries, Ltd's business model calls for recursion, so yes - they want you to junk that old Subaru and buy a new one. Even if that means they might have some parts lying around that never sold. Back i the lats 70s, Mercedes was actually sending reps out to buy the old mercedes cars and junk them so that there wouldn't be any "crappy looking Mercedes" out there. They felt it was bad advertising. Quote Link to comment Share on other sites More sharing options...
Seahag1978 Posted June 26, 2007 Share Posted June 26, 2007 Not german, sorry, more like the old french steel! If my dad's '79 Peugot and a '70s Volvo got into a head on collision, the Peugot would win hands down. I showed the newly restored BRAT on Sunday... I got beat by 2 VW bugs and a VOLVO Station Wagon... how embarrassing was that? I can't imagine how the Ferarri driver was feeling being beaten by a Volvo wagon. As a rule, Japanese cars get little attention/recognition, but THAT really hurt! Connie, I got the same response when I complained to SOA 3 years ago, it's posted here, I'll find it and give the link. I was pretty darn harsh in my letter... but it still didn't raise any eyebrows or produce any change in dealer attitude We can keep trying I guess. Quote Link to comment Share on other sites More sharing options...
Seahag1978 Posted June 27, 2007 Share Posted June 27, 2007 Here's the reponse... From: SOAMail@sun.subaru1.com Dear Ms. Courtney: Thank you for visiting the Subaru Web site and for your continued interest in Subaru products! We appreciate you taking the time to contact us. We sincerely apologize for the difficulty you've encountered trying to locate parts for your 1978 Brat. It's not that we don't value the owners of our older vehicles. We are very proud of the fact that many older Subaru vehicles are still on the road. Our authorized Subaru dealers are the parts suppliers for Subaru products. Please contact the Parts Department at your local Subaru dealer to check on the cost and availability of the parts needed for your Subaru. We recommend that you only purchase parts specific to your model and model year. Should you experience difficulty at your local Subaru dealer, please feel free to contact us again with your vehicle identification number, the parts / part numbers needed, and the name of the Subaru dealer involved. We will do our best to assist you further. Thanks for the opportunity to be of assistance. If you need any future assistance, please feel free to contact us again. Best Wishes, Natalie Cox Subaru of America, Inc. Customer Dealer Services E-Contact Group Quote Link to comment Share on other sites More sharing options...
hatchsub Posted June 27, 2007 Share Posted June 27, 2007 Hey Connie i know its a bit of a hike for you but Premier subaru in Branford CT is a good place to go to get parts for old subarus. The part manager is Warren..a really great guy who loves the older subarus. Ive done my fair share of business over there and he knows me by name. He even had some NOS alloy rims though not complete sets . If they were complete i would have bought them. Quote Link to comment Share on other sites More sharing options...
Uberoo Posted June 28, 2007 Share Posted June 28, 2007 speaking of rust how come subaru's have built in rust trappers?A brats wheel wells get rusted out because water is allowed to collect behind them.Then I looked at the rear strut mounts for my EA82 wagon-water/dirt still has easy access behind the mounting points and it still is allowed to collect there.Was subaru tring to get them to rust to oblivion? Quote Link to comment Share on other sites More sharing options...
benebob Posted June 29, 2007 Share Posted June 29, 2007 speaking of rust how come subaru's have built in rust trappers?A brats wheel wells get rusted out because water is allowed to collect behind them.Then I looked at the rear strut mounts for my EA82 wagon-water/dirt still has easy access behind the mounting points and it still is allowed to collect there.Was subaru tring to get them to rust to oblivion? 2 Reasons: 1. Planned obsolecence. If they made the engine wear out before then it would be a GM. 2. The US puts more salt on its roads than every other country combined. It isn't something that is easy to design around when you're not used to having to deal with salt at these levels. Quote Link to comment Share on other sites More sharing options...
Skip Posted June 29, 2007 Share Posted June 29, 2007 As support to what Benebob says. The "traps" may exist but with out the salt or other steel eating chems we'd be fine. Look at the cars from Wash. OR ect. Same body, same traps - no salt - makes me wanna cry. Quote Link to comment Share on other sites More sharing options...
benebob Posted June 29, 2007 Share Posted June 29, 2007 As support to what Benebob says. The "traps" may exist but with out the salt or other steel eating chems we'd be fine. Look at the cars from Wash. OR ect. Same body, same traps - no salt - makes me wanna cry. Or you could go across the pond to England and see how well kept their cars are as well living on an island even. They take care of their autos as they cost so much to own and operate. Americans are lucky to wash their cars every 2 weeks and underneath well that doesn't need to be clean does it. Quote Link to comment Share on other sites More sharing options...
Seahag1978 Posted June 29, 2007 Share Posted June 29, 2007 buy a new one ^ was exactly the reply I got when seeking parts from a local dealership. I said, "You sell parts and I just bought an old Subaru that needs lots of parts... ummmm, do the math." My independent parts-seller is great... I think he felt bad for me because it needed sooooo many parts that he sells them to me at shop rate Quote Link to comment Share on other sites More sharing options...
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